Shipping

What shipping methods are available?

We offer a full courier service via DPD.

Colour palettes and sample pots are delivered via Royal Mail.

Do you ship internationally?

Yes, international delivery is available. Please call us on 01362 684125 to request an international shipping quotation.

How long will my package take to arrive?

Our standard UK delivery time is the next working day. If you require a more urgent delivery than this, please call us on 01362 684125.

Payment

Which payment methods do you accept?

We accept all standard credit and debit cards.

Is buying online safe?

Absolutely. We use market leader Realex Payments to process our payments: https://realcontrol.realexpayments.com

Thousands of small and large companies use Realex to power commerce for their business. Realex is certified to PCI Service Provider Level 1, the most stringent level of certification.

Orders & Returns

How do I place an order?

You can order at www.fenwickandtilbrook.com. Simply select your desired paint colour, choose the finish you require, choose the size of tin you require, select the quantity you require and add to cart.

Enter your address and contact details, make your payment and complete your order.

How can I cancel or change my order?

All Fenwick & Tilbrook paint is made to order, so we are unable to accept any product changes once you have placed your order. We can accept changes to a delivery address, but this request must be made asap via telephone.

Do I need an account to place an order?

No, you can simply check out as a guest.

How do I track my order?

All orders are fully trackable via the DPD website. DPD will send you an email or SMS when your order has been processed and shipped.

Can I return a product?

As all our paint is made to order we are unfortunately unable to accept returns.

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