Cookie Policy

This section provides you with the following information:

  1. The information our cookies gather
  2.  How we use this information
  3. Why we sometimes need to store these cookies
  4.  How you can prevent cookies from being stored
  5. The cookies we use
  6. Third party cookies
  7.  How Fenwick & Tilbrook use cookies

About Cookies

It is common practice for all professional websites to use cookies, which are small files that are downloaded to your computer, to improve your experience. Our Fenwick & Tilbrook website does use cookies.

To make full use of the Fenwick & Tilbrook website you will need to have cookies enabled.

Our cookies do not store information that can personally identify you such as your address unless you have created an account and requested details to be saved.

They will never hold or store any payment details.

If you would like to learn more about cookies, you can visit

1.       The information our cookies gather

A cookie typically contains two bits of data: a unique ID for each user, and a site name. Cookies enable websites to retrieve this information when you revisit them, so that they can remember you and your preferences and tailor page content for you based on this information

2.       How we use this information

To make our website work as you would expect
To remember your settings during and between visits
To improve the speed/security of the site
To personalise our site to you to help you find what you need
To continuously improve our website for you
To make our marketing more efficient

We do not use cookies without your express permission to:
To collect any personally identifiable information
To collect any sensitive information
To pass data to advertising networks
To pass personally identifiable data to third parties
To pay sales commissions

3.       Why we sometimes need to store these cookies

Storing cookies helps us remember you, your website logins, shopping carts and more. While most cookies are perfectly safe, some can be used to track you without your consent.

4.       How you can prevent cookies from being stored

You can prevent the use of various cookies by adjusting the settings in your individual browsers. Refer to your browser help for how to do this.

Note:   The functionality of our website can be affected by disabling cookies. To get the best from it, we would recommend that you do not disable any cookies. Please be aware that we cannot be held responsible for the content of other websites.

See links below to the cookie information pages in the most used browsers:

Apple Safari

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

5. The cookies we use

Name Duration Host Use Explanation
_hjAbsoluteSessionInProgress 30 minutes Metrics: Hotjar We use Hotjar. Hotjar sets a cookie to evaluate your use of our web site and compile reports on user activity.
_hjid 1 day
_hjIncludedInPageviewSample 10 minutes
_hjIncludedInSessionSample 10 minutes
_hjSession_2537414 30 minutes
_hjSessionUser_2537414 365 days
_ga_ 2 years Metrics: Google We use Google Analytics. Google Analytics sets a cookie to evaluate your use of our web site and compile reports on user activity. Google will not associate your IP address with any other data held by Google.
_gid 1 day
_ga 2 years
1P_JAR 30 days
1P_JAR 30 days
SAPISID 2 years Google Ads Optimisation / YouTube These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions. HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube.
SAPISID 2 years
APISID 2 years
APISID 2 years
HSID 2 years
HSID 2 years
NID 6 months
NID 6 months
CONSENT 20 years Google Preferences This cookie is used to save the user’s preferences and other information if the user is logged in to a Google account.
DV 7 minutes
SIDCC 365 days Google Maps This cookie is used by Google to store user preferences when viewing Google maps.
SIDCC 365 days
ccDismissed 90 days Custom: Cookie Controller Used to hide the Cookie Controller banner after settings have been selected.
analytics 90 days Custom: Cookie Controller Set by the Cookie Controller to allow or deny Google Analytics cookie access.
social 90 days Custom: Cookie Controller Set by the Cookie Controller to allow or deny Facebook cookie access.
PHPSESSID Session Custom: Cookie Controller Required for Cookie Controller functionality.
_fbp 3 months Facebook
woocommerce_cart_hash session WooCommerce / Online Shop These cookies are required for the functioning of the online shop and are set when the user adds products to their basket
woocommerce_items_in_cart session
wp_woocommerce_session_ 2 days
woocommerce_recently_viewed session
store_notice session

6.       Third party cookies

In some special cases we use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this website.

We use Google Analytics, which is one of the most widespread and trusted analytics solutions on the web. It to helps us understand how you use the website and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics website.

7.       How Fenwick & Tilbrook use cookies

We use cookies for a variety of reasons, as detailed above. Sadly, there is no industry standard for the management of cookies within a website and disabling them may result in some reduction in functionality. We do therefore recommend that you allow the cookies that we use in our website.