Privacy Policy

GDPR – Our Data Protection Policy

We only retain customer and prospective customer information for our own internal use. No information is shared with any third party.

How is individual data acquired?

We do not buy any mailing lists from third party vendors. Data is collated from personal contact, recommendation and referral or in response to enquiries and requests. Information is retained on file to enable further contact for five years from the date or acquisition or until an individual asks to unsubscribe or opt out.

We also collect information about you when you register with us or place an order for products or services.

How is individual data used? 

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. Customer information is kept on our password protected sales and accounts system to facilitate our normal CRM procedure: sales orders, invoicing, general communication and administration. An edited version of customer and potential customer information is also retained on a company sales database which is used to communicate newsletters, special offers, topical information and advice / comment.

How can you opt out?

We would like to send you information about our products which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

An individual customer or potential customer can choose to opt out from receiving communications from us by informing us by email at sales@fenwickandtilbrook.com letter or by telephone at any time. In addition, all email communications from us will include the option to unsubscribe from receiving any further emails.

Access to information

You have the right to request a copy of the information that we hold about you. You may ask us to correct or remove information you think is inaccurate. If you would like a copy of some or all of your personal information, please email us at sales@fenwickandtilbrook.com or write to us. We may make a small charge for this service.

What about Security?

In the unlikely event of a data breach, we will inform all parties affected within 72 hours of the breach occurring. We will confirm what type of breach has occurred and details of any affected data. We do not retain sensitive, financial or personal information of any kind on our database. Only information of a B2B nature is retained for general business sales and marketing use.

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